Now Hiring - Service BDC Representative in Cocoa, FL

Every employee with Mike Erdman Automotive is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

We are currently looking for a call center customer service representative. This representative must be responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts.

WHAT WE OFFER

• 401(K) Savings plan
• Paid Holidays
• Paid Vacation and Personal Days
• Health, Dental and Vision insurance
• Basic Life Insurance
• Discounted Vehicle Purchases
• Career advancement opportunities, promote from within
• Clean and professional work environment.

Responsibilities:

• Handle inbound phone inquiries and web appointment requests from customers
• Navigate through multiple computer applications with speed and accuracy
• Maintain a high level of world class customer service/ professionalism to all customers
• Recommend additional products that best suit the customer
• Accept and implement coaching and feedback in order to achieve individual and team performance goals

Requirements:

Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Customer service representatives must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills.

Qualifications:

Ability to read and comprehend instructions and information. Will be trained on dealership computer systems and other programs applicable to position. Professional personal appearance. Ability to work well with customers and other employees.

E.O.E / D.F.W.P.

Pre-employment drug test/physical/background check will help assure we build teams of people who can best work with others and serve our customer.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cocoa, FL 32926: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)

Work Location: One location